Building An Amazing Customer Experience

We’re here for one goal only. Make your customers happy!

We do that by carefully analyzing your startup and your customers and implementing the exact process, knowledge, teams, KPIs, and tools to help you provide an amazing customer experience, no matter what product or service you offer.
Our process starts with a short introduction conference call (click to book a call). Following that, we perform a deep analysis of your startup to learn about the product, goals, customer personas, and more.
Only then, we work together to build the best customer experience possible to ensure your customers will love your startup so that you can grow exponentially.

Process Overview

Analysis

A deep analysis process that may include meetings, interviews, research (online, competitors, etc.), and brainstorming sessions, in which we'll learn about your product, startup, and customers.

Set goals & KPIs

Agree on short-term and long-term goals and set KPIs that will help you reach these goals.

Work Plan

Building a detailed work and execution plan

Results

Now it's time to see results and benefits of all the effort.

CEI Process

CEI (Continues Experience Improvement) is an ongoing monitoring and analysis of KPIs. This CEI process is set to ensure that customer experience is always at its best.

Organize Teams

Decide which teams in the startup are involved in the Customer Experience process, build service and support teams if required, and provide relevant procedures and training.

Training

Train all the teams that come in touch with the customer. Including obvious teams such as Service, Support, Customer Success, but also management, sales, and R&D teams.

Know how implementation

Building procedures, and knowledge for each service channel (phone, chat, forum, social media, and other channels).

Technical Implementation

Implement necessary tools to meet our service goals. Tools includes ticketing system, knowledge management, reporting & analysis, bots, chat, support portal, and more.

Analysis

A deep analysis process that may include meetings, interviews, research (online, competitors, etc.), and brainstorming sessions, in which we'll learn about your product, startup, and customers.

Set goals & KPIs

Agree on short-term and long-term goals and set KPIs that will help you reach these goals.

Work Plan

Building a detailed work and execution plan

Organize Teams

Decide which teams in the startup are involved in the Customer Experience process, build service and support teams if required, and provide relevant procedures and training.

Technical Implementation

Implement necessary tools to meet our service goals. Tools includes ticketing system, knowledge management, reporting & analysis, bots, chat, support portal, and more.

Know how implementation

Building procedures, and knowledge for each service channel (phone, chat, forum, social media, and other channels).

Training

Train all the teams that come in touch with the customer. Including obvious teams such as Service, Support, Customer Success, but also management, sales, and R&D teams.

Results

Now it's time to see results and benefits of all the effort.

CEI

Continues Experience Improvement

CEI is an ongoing monitoring and analysis of KPIs. This CEI process is set to ensure that customer experience is always at its best.

Customer Appreciation - Be Awesome To Your Customers

It’s very focused marketing operations involving sales, marketing, customer service, and top management. The goal is to WOW YOUR CUSTOMERS and make a buzz.

The Customer Appreciation process could include some simple ongoing operations, but it’s usually a short time, focused effort. Use this tool when launching a new product or service or to make a buzz on social media, traditional media and make your customers feel special.